General terms and conditions & Customer information
Table of contents
- Validity
- Conclusion of Agreement
- Right of withdrawal
- Prices and payment terms
- Delivery and shipping conditions
- Liability for defects
- Applicable law, Competent Judge
- Alternative dispute resolution
1) Validity
1.1 These general terms and conditions of Singh Daljit
IMMI-GRAND (hereinafter "the seller") apply to all agreements that a consumer or entrepreneur (hereinafter "the customer") concludes with the seller regarding the products and/or services shown by the seller in his online shop. The applicability of the customer's general terms and conditions is expressly rejected, unless otherwise agreed.
1.2 A consumer within the meaning of these general terms and conditions is any natural person who performs legal acts for purposes that predominantly fall outside the independent exercise of a profession or business. An entrepreneur within the meaning of these general terms and conditions is any natural person or any legal entity or any partnership that enters into a legal act in the context of its independent practice of a profession or business.
2) Conclusion of Agreement
2.1 The product descriptions shown in the seller's online shop do not constitute a binding offer from the seller, but serve to invite the customer to make a binding offer.
2.2 The customer can enter the order on the online order form. After placing the selected items and/or services in the virtual shopping cart and completing the electronic ordering procedure, the customer enters into a legally binding agreement with regard to the items and services by clicking on the button that concludes the ordering procedure. /or services contained in the shopping cart. Furthermore, the customer can also submit his/her order to the seller by telephone, fax, e-mail or post.
2.3 The seller may accept the customer's offer within five days,
- by providing the customer with a written order confirmation or an order confirmation in text form (fax or e-mail), whereby in particular access to the order confirmation is decisive for the customer
- by delivering the ordered goods to the customer, whereby more specifically special access to the goods is decisive for the custome
- by requesting payment from the customer after receiving his order.
If there are more of the aforementioned alternatives, the agreement is concluded at the time when one of the aforementioned alternatives occurs. If the seller does not accept the customer's offer within the aforementioned period, this will constitute a refusal of the offer, with the result that the customer is no longer bound by his declaration of intent.
2.4 When placing an order via the seller's online order form, the content of the agreement is stored by the seller. After sending his order, the customer will receive the applicable general terms and conditions and customer information in text form (for example by e-mail, fax or letter) in addition to the agreement. In addition, the contract content is archived on the seller's website and can be accessed by the customer in his password-protected customer account using the corresponding login data free of charge if the customer opens a customer account in the online shop of the seller before submitting his order. seller has created.
2.5 Before the customer submits his binding order via the seller's online order form, the customer can change his entered data using the usual keyboard and mouse functions. In addition, all data entered before sending the binding order can be viewed again in a confirmation window and can also be corrected there using the usual keyboard and mouse functions.
2.6 The agreement has been drawn up in French and English.
2.7 The ordering process and contact usually take place by e-mail and automatic order processing. The customer must ensure that the e-mail address he has provided is correct so that messages sent by the seller to this e-mail address can be received. In particular, the customer must ensure that any SPAM filters do not block messages sent by the seller or by third parties responsible for processing the order.
3) Right of withdrawal
In principle, consumers have a right of withdrawal. More information about the right of withdrawal can be found in the seller's standard withdrawal instructions.
4) Prices and payment terms
4.1 Unless otherwise stated in the provider's product description, the stated price is a total price (incl. VAT). Shipping costs may be stated separately in the relevant product description.
4.2 The customer has various payment options, which are indicated on the seller's website.
4.3 If bank transfer is agreed in advance as a payment method, the total amount is payable immediately after conclusion of the contract.
4.4 If the payment method "PayPal" is selected, payment is made via the payment service provider PayPal (Europe) Sa rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg in accordance with PayPal's terms of use, which can be viewed via https:/ /www.paypal.com/nl/webapps/mpp/ua/useragreement-full?locale.x=nl_NL.
5) Delivery and shipping conditions
5.1 Unless otherwise agreed, the delivery of goods will take place by shipment to the address specified by the customer. The address specified during the order is decisive when completing the transaction.
5.2 If the transport company returns the shipped goods to the seller because delivery to the customer was not possible, the customer shall bear the costs for the unsuccessful shipment. This does not apply if the customer is not at fault for the failed delivery or if he was temporarily prevented from receiving the delivery, unless the seller has announced the delivery within a reasonable period.
5.3 For logistical reasons, it is unfortunately not possible to collect orders yourself.
6) Liability for defects
The legal regulations regarding liability for defects apply.
7) Applicable law, Competent Judge
7.1 If the customer acts as a consumer as referred to in point 1.2, all legal relationships of the parties will be governed by the law of the state where the customer has his habitual residence, with the exclusion of the UN Convention on Contracts for the International Sale of Goods and the place of the The exclusive jurisdiction for all disputes arising from this agreement is the place of residence of the customer.
7.2 If the customer acts as an entrepreneur as referred to in point 1.2, all legal relationships of the parties will be governed by the law of the state in which the seller has its registered office, with the exclusion of the UN Convention on Contracts for the International Sale of Goods and the place of exclusive The place of jurisdiction for all disputes arising from this agreement is the location of the seller's registered office.
8) Alternative Dispute Resolution
8.1 The EU Commission provides a platform for online dispute resolution on the Internet under the following link: https://ec.europa.eu/consumers/odr.
This platform serves as a point of contact for the out-of-court settlement of disputes based on sales or service agreements via the Internet, in which a consumer is involved.
8.2 The seller is neither obliged nor willing to participate in a dispute procedure of a consumer dispute committee.