We partner with only the best couriers and have strict agreements in place to ensure you receive your order with the smoothest, and fastest service possible. All orders are shipped from our hub in the England (within the EU), and we cover ALL import/customs duties charges in advance on deliveries to any EU countries.
This means all orders within the EU have ZERO hidden costs, import charges or extra VAT at the border- all of our prices are completely inclusive.
If you don’t see your country on our shipping options, feel free to send us a message at Ghotratrendz@gmail.com and we will do our best to accommodate all international destinations! All services we use are fully tracked so you can monitor your parcel’s progress will receive a tracking number upon confirmation of dispatch, typically between 4-6pm.
Expected delivery aim for International deliveries, is from 5-7 working days depending on the destination and are notified at checkout when you select your shipping country. Please note these are aims and are not guaranteed services and there may be additional delays around peak periods. If you have any questions about our delivery aims, couriers or anything else, please get in touch with our customer service at Ghotratrendz@gmail.com
We know sore muscles need fast attention and have recently upgraded all services to provide our customers with the fastest, smoothest service on the market.
We typically dispatch weekday orders placed before 11am and all orders within 1 working day Monday-Friday. Please allow up to 24 working hours to dispatch your order. Since our team start processing your order as soon as it is placed to get your order shipped to you as quickly as possible, this means cancellations or order amendments are not always possible. Please make sure all contact, shipping/delivery and billing information is correct at checkout.
Please note that we are unable to ship on weekends or Bank Holidays. Orders placed over the weekend or on Public Holidays will be dispatched the next working day.
We know sore muscles need fast attention and have recently upgraded all services to provide our customers with the fastest, smoothest service on the market.
We partner with the most premium couriers across Europe, but even then peak period may affect the delivery of orders. Please note that Delivery times are estimates and are not guaranteed.
Delivery windows are subject to peak periods and local service levels.
Please note that we are unable to ship on weekends or Bank Holidays. Orders placed over the weekend or on Public Holidays will be dispatched the next working day.
In most circumstances, it’s not possible to make changes to your order once you’ve placed it due to our fast turn around time. However, if you do need to change details of your delivery address, remove items from your order or cancel it completely, please contact our team as soon as possible for advice.
In line with fraud prevention policies in place to protect our customers, we cannot accommodate complete delivery address requests to new addresses. Our payment providers do not permit complete address changes and require the shipping addresses to must match the address provided at the checkout exactly.
We are not responsible for failed delivery to incorrect or invalid addresses. Please ensure all contact and address details are correct at the time of purchase, and get in touch immediately if you notice something is wrong.
If an invalid, incomplete misspelled or old address is provided and the parcel is returned to our dispatch hub, the €10 return fee we incur will be charged to rearrange delivery, this is to cover a portion of the cost of double postage and processing costs. Where a refund is chosen, this will be deducted from the refund cost.
If your order has not yet been dispatched, you can cancel your order within free of charge. You will be notified via email of your parcel’s dispatch.
Once your order has been dispatched and your order is in transit, it is no longer possible to cancel your order. Get in touch with our customer support team as soon as possible.
Please wait for the item to be delivered, and return unopened to the address provided by our team to be eligible for a refund. Return fees will be incurred by the buyer.
If you don’t see your country on our shipping options or are looking to ship outside of the EU, feel free to send us a message at Ghotratrendz@gmail.com and we will do our best to accommodate all international destinations!
All services we use are fully tracked and we will do our best to provide you with a shipping option that best fits your needs. We ship EU based orders from our Ireland Hub and orders must be placed from our England website www.Proholomagic.com
If you need to get in touch, please reach out to our customer support team by email at Ghotratrendz@gmail.com, for the fastest response times or on our social media platforms. We aim to reply to all customer queries within 1 business day.
8am - 3:30pm (GMT) Monday-Friday please feel free to reach out to our friendly team on Live Chat! No bots here, always our support staff.
We are a UK based company and our team is based in our offices in London.
There are no Duties or Import taxes to pay on any orders since shipping occurs within the EU. For domestic deliveries around the UK, please visit: https://proholomagic.com/
If your courier has attempted delivery at your address but there was no answer, a calling card or tracking update will be left by them to notify you of your delivery options. Simply head to your tracking page, and update your delivery options to re-arrange delivery at a convenient date, request to leave it with a neighbour, or at a safe place.
All couriers can only deliver to complete and accurate addresses. If the address you have provided us was incomplete, invalid, an old address, or incorrectly spelled, unfortunately this may mean they cannot match your address on their system and will be unable to deliver your parcel to you. In these cases, the couriers will have to return the parcel back to us and charge us a processing fee. The processing fee in this case will be €10.00.
To re-arrange your delivery to a new or corrected address, please get in touch with our customer support team where you will be given a link to purchase a new postage cost and your parcel will be sent out as soon as possible.
With our state of the art dispatch hub, we are proud to provide a 99% accuracy service on all orders across the board. In the rare event of an issue with your delivery or order contents, please contact our support team at Ghotratrendz@gmail.com with your order details and any photos where possible of the items you have received, or any damages.
Damaged or missing items from orders must be reported to us within 3 days of receipt of the order. For lost or delayed courier claims, we can investigate on your behalf with reports made within 14 days of the dispatch date.
Please retain any and all order, customs, dispatch information and postal from your order if making a lost or damaged report.
To have your Proholomagic inspected and repaired or replaced under warranty, it must be returned in its entirety to our address in ROI. Please contact Ghotratrendz@gmail.com to begin the process.
This warranty does not apply to damage that Proholomagic determines to be from repairs made or attempted by anyone other than Proholomagic authorized personnel, misuse, alterations, abuse, normal wear and tear, lack of maintenance, or accidents. For any warranty issues, please email our support team.
This warranty does not cover damage caused by:
Misuse or abuse, accident, liquids including but not limited to water or lotions, the attachment of any unauthorized accessories, alteration, dismantling or intentional breakage to the product, improper use, unauthorised repairs or modifications, improper use of electrical power supply, loss of power, variation in line voltage, dropped product, malfunction or damage of an operating part from failure to provide manufacturer’s recommended maintenance, transportation damage, theft, neglect, vandalism or environmental conditions, loss of use during the period the product is at the Pulsio repair facility or otherwise awaiting parts or repair or any other conditions whatsoever that are beyond the control of Proholomagic.
This warranty provided herein shall be the sole and exclusive warranty. There shall be no other warranties expressed or implied, including any implied warranty of merchantability or fitness, or any other obligation on the part of the company with respect to products covered by this warranty.
No refunds will be given if replacement parts for defective materials are not available, Proholomagic reserves the right to make product substitutions in lieu of repair or replacement.
This warranty does not extend to the purchase of opened, used, repaired, repackaged and/or resealed products, including but not limited to the sale of such products on Internet auction sites and/or sales of such products by surplus or bulk resellers. Any and all warranties or guarantees shall immediately cease and terminate as to any products or parts thereof which are repaired, replaced, altered, dismantled or modified without the prior express and written consent of Proholomagic.
This warranty provides you with specific legal rights. You may have additional rights, which may vary from state to state. Because of individual state regulations, some of the above limitations and exclusions may not apply to you.
Details of this warranty are available in your User Manual. Additionally, if you would like to keep an electronic PDF copy of this Warranty, please contact customer services.
The 1 year product Warranty is automatically registered from the date of purchase of your Proholomagic.
If you have experienced a manufacturing defect or fault with your Proholomagic, please get in touch with our customer support team providing details of the fault and your order number/order confirmation email as proof of purchase. Please send an image and/or video with your claim request.
Manufacturing faults discovered within the first 30 days of purchase will be eligible for Free return and replacement, as part of our 30 Day Money Back guarantee promise. Faults discovered after this period will require the buyer to return their order at their own cost.
We offer payments with all major credit and debit cards, as well as Google Pay, Apple Pay, PayPal, iDeal and Klarna finance if available for your country.
Our team is based across UK, all stock for orders in the EU is dispatched from our hub in UK
Orders placed to addresses in the UK are dispatched from England. Please
Registered UK business address is:
Proholomagic Ltd, Old Gloucester ST London, N1 7SR
Our registered company number is: GB0508.909.114